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After-Sales Service commitment letter
First of all thanks my honor customer choose our batteries !
Our company have whole of after-sales system , we open a after-service department which is improve our highly service for customer and save use process ‘s problems.

First of all ,established professional after-sales engineers and technical staff throughout the country (Central and South China, East China, southwest, northwest, northeast, north China) have set up after-sales service branches.
Second,We provide a 24-hour service hotline (Hotline: 0373-5282895). In the event of an emergency, the user telephone or fax notification, within one hour to provide solutions to users, according to user requirements within 24 hours rushed to the scene for processing, solve the problem.
Third, we provide the battery and the installation of the necessary accessories and connection fasteners, and provide factory test report, quality certification, product use and maintenance instructions and random data. Free installation and commissioning guidance, free on-site training or to the user-specified location training.
Fourth : Service to foreign customers: We are responsible for foreign users in the domestic battery technical support and routine maintenance training, according to the terms of the contract implementation, if necessary, to foreign field service.
Products in the user unit according to the contract, the product quality problems during the warranty period, the company responsible for repair kits, Change poor quality to good quality , back poor quality batteries. And assume responsibility for security, the product warranty period of paid services. During the use of products throughout the provision of technical support and hotline services.
When Product acceptance, customer side can go to supplier place for supervision and inspection.